Privacy Policy

UKPACK is located at: Room 604, Building 3, No. 2288 Jiangxi Road, Caoe Street, Shangyu, Shaoxing, Zhejiang, China, 312300

At Zhejiang UKPACK Packaging Co., Ltd., we are committed to respecting your privacy and safeguarding any information you provide while using our website. This Privacy Policy applies to our website, https://www.ukpackchina.com (hereinafter referred to as “we,” “us,” or “the website”). We take your privacy seriously and are dedicated to protecting any personally identifiable information you may share with us through the website.

This Privacy Policy is designed to inform you about how UKPACK collects and processes your Personal Data, including any information you may provide through our website or when you subscribe to our newsletter. Please note that our website is not intended for children, and we do not intentionally collect any information from individuals under the age of 13.

Furthermore, this policy outlines the types of information we may collect, how we utilize that information, and under what circumstances we may disclose it to third parties. Please be aware that this Privacy Policy only applies to information collected through our website and does not extend to information gathered from other sources.

Together with the Terms and Conditions posted on our website, this Privacy Policy outlines the general guidelines and policies governing your use of our website. Depending on your activities during your visit, you may be required to agree to additional terms and conditions.

We may obtain your Personal Data in the following ways:

You may provide us with personal information by filling out forms on our website at www.ukpackchina.com. This includes details provided when you make inquiries, subscribe to our services, submit materials, or request additional support. If you encounter any issues with our website or your orders, we may also ask you for relevant information to assist you better.

If you reach out to us via our website or email, we may retain a record of that communication for our internal processes and to enhance our services.

When you share your business card with representatives from UKPACK, the information on the card will be recorded and stored in our database. Following this, you will be given the option to opt-in to receive updates and marketing information from UKPACK. You may opt-out at any time if you choose not to receive further communications.

When you place an order with UKPACK, the relevant details will be securely stored in our system to ensure we can efficiently manage and fulfill your order. You will only receive marketing communications if you have explicitly opted in to do so. At any point, you can request to unsubscribe from these communications through the options provided.

For new business contacts, we will send an opt-in email to confirm your preferences regarding the types of marketing information you wish to receive. Each marketing communication will also include an easy opt-out option.

Personal Data refers to any information that can identify an individual. It does not include data that has been anonymized, meaning it cannot identify a person. We may collect, use, store, and transfer various types of Personal Data about you, which we categorize as follows:

• Identity Data: This includes your first name, last name, job title, employer, and country.
• Contact Data: This encompasses your company email address and telephone numbers.
• Technical Data: This consists of information such as your Internet Protocol (IP) address, browser type and version, time zone settings, geographical location, types and versions of browser plugins, operating system and platform, and other technology used to access our website.
• Usage Data: This includes details on how you interact with our website, products, and services.
• Marketing and Communications Data: This pertains to your preferences regarding receiving marketing communications from us.
• Aggregated Data: This involves statistical or demographic information for various purposes. While Aggregated Data may be derived from your Personal Data, it is not considered Personal Data under the law as it does not directly or indirectly reveal your identity. For instance, we might aggregate your Usage Data to determine the percentage of users accessing a particular feature on our website.

However, if we combine or link Aggregated Data with your Personal Data in a way that allows for direct or indirect identification of you, we treat this combined data as Personal Data, which will be handled in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you, which includes information regarding your race or ethnicity, religious or philosophical beliefs, sexual life, sexual orientation, political opinions, trade union membership, health information, as well as genetic and biometric data. We also do not collect information related to criminal convictions or offenses.

Additionally, we may receive Personal Data about you from various third parties and public sources, including but not limited to Google, Companies House, and the Electoral Register.

The personal information you provide through the UKPACK website or any UKPACK office will be utilized for the purposes outlined in this Privacy Policy and in the relevant sections of our website.

We may use your personal information for the following purposes:

• To Facilitate Service Access: We will enable your access to the services available on our website.
• To Send Requested Notifications: We will send you email notifications that you have specifically requested.
• To Provide Marketing Communications: We may send you our newsletter and other marketing materials related to our services that we believe may interest you. This can be done via postal mail, or, if you have expressly consented, through email or similar electronic methods. You can opt-out of receiving these marketing communications at any time.
• To Address Inquiries and Concerns: We will handle any inquiries or complaints that you or others may have regarding our website or our services.

Our website utilizes Cookies to differentiate you from other users. This functionality helps us enhance your browsing experience and allows us to improve the overall performance of our site. By continuing to navigate our website, you consent to our use of Cookies.

A “Cookie” is a small file that requests permission to be stored on your computer’s hard drive. Once you accept, the Cookie is added, helping us analyze web traffic and alerting you when you visit specific pages. Cookies enable web applications to respond to you as an individual, allowing us to customize our services based on your preferences and interactions.

We employ traffic log Cookies to track which pages are being accessed. This data helps us analyze website traffic, enabling us to enhance our site to better meet customer needs. The information collected is used solely for statistical analysis and is then removed from our systems.

Ultimately, Cookies allow us to offer you a more tailored browsing experience by helping us understand which pages are beneficial to you and which may not be. Importantly, a Cookie does not grant us access to your computer or any personal information apart from the data you choose to share with us.

You have the option to accept or decline Cookies. While most web browsers are set to accept Cookies by default, you can adjust your browser settings to decline Cookies if you wish. Please note that doing so may limit your ability to fully utilize our website.

We also use functionality Cookies, which serve the specific purpose of maintaining your session on our website and remembering your preferences for future visits.

At UKPACK, we currently only use Google Analytics Cookies to enhance your experience and gather valuable insights about how our website is utilized. Below is a list of the Cookies we employ and their purposes:

Google Analytics Cookies:

_ga: This Cookie helps us track visitor numbers, session data, and campaign information. It has a lifespan of two years and resets with each page visit. Importantly, it does not store any Personal Data. This Cookie allows us to analyze our audience size and usage patterns. Learn more here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

_gat: This Cookie is used to manage the rate of requests and expires after ten minutes. It helps us limit the frequency of data collection, ensuring accurate reporting. More details can be found here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

_gid: This Cookie distinguishes between users and has a 24-hour expiration time. It supports our efforts to understand user interactions on our site. For additional information, please see: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

At UKPACK, we want to assure you that our Cookies do not store sensitive financial information or any Personal Data that could directly identify you, such as your name or address. Instead, Cookies help our website retrieve information to enhance and personalize your experience.

If you prefer to manage your Cookie preferences, including restricting, blocking, or deleting Cookies from our site or any other website, you can easily do this through your web browser. Since each browser has different settings, please refer to the ‘Help’ menu of your specific browser for guidance on changing your Cookie settings. Alternatively, you can use the following links for direct instructions:

1. Microsoft Internet Explorer

• Help Center
• Managing Cookies in IE 11

2. Mozilla Firefox

• Help Center
• Managing Cookies

3. Google Chrome

• Help Center
• Managing Cookies

At UKPACK, we value your privacy and provide options for users to opt-out of analytics tracking. If you wish to disable Google Analytics, you can do so using the following link:

Google Analytics Opt-Out.

For more detailed information about Cookies and how they function, we recommend visiting: About Cookies.

Please remember that opting out of Cookies may impact your experience on our website and others, as some personalized features may no longer be available.

To enhance your experience on our site, we incorporate content from various third-party sources. This includes social media platforms like Facebook and LinkedIn, which facilitate connections and interactions between businesses and clients. These platforms may use their own Cookies, and we encourage you to review their cookie policies for guidance on managing your preferences.

Third-Party Cookies and Their Purposes:

Google: We utilize Google Maps to display our location. For more information on Google’s privacy practices, please visit: Google Privacy Policy.

Social Media Tools: We engage with social networks to share our content, allowing you to connect with friends and colleagues. If you interact with our content on platforms like Facebook and LinkedIn, you may receive Cookies from these sites. We do not control these Cookies, so if you’d like to understand their use better, please check their respective policies:

• Facebook Cookie Policy
• LinkedIn Cookie Policy

At UKPACK, we may use your Personal Data to fulfill your orders, prevent fraud, and comply with applicable legal obligations.

Your Personal Data is securely stored primarily at our office in China for marketing purposes.

We are committed to maintaining the security of your data and adhere to industry best practices to prevent unauthorized access. Our systems utilize password-protected servers, and access to your Personal Data is restricted to employees, agents, contractors, and authorized third parties who require it for business purposes. These individuals will only process your data as instructed by us and are bound by confidentiality obligations.

While we take steps to safeguard your information, it is important to note that sending data over the internet is not completely secure. We cannot guarantee the security of your Personal Data while it is being transmitted.

Any data you choose to send is done at your own risk. Once we receive your information, we have established security protocols and measures to protect it.

If you need to correct any inaccuracies in your Personal Data, please reach out to us via email or post. You can request updates, modifications, or deletions of any information that is no longer accurate or up to date.

In accordance with applicable laws, you have the following rights concerning your Personal Data:

You have the right to know what personal data we hold about you. This is known as a “data subject access request.” To make such a request, please email us at [email protected].

If you receive marketing communications from us, you have the right to request that we stop sending you these messages at any time.

If you have previously unsubscribed from our marketing communications and wish to be added back to our mailing list, please contact your UKPACK representative or email [email protected].

You have the right to object to the processing of your Personal Data if we rely on a legitimate interest (ours or that of a third party) and you believe that it affects your fundamental rights and freedoms.

You can request us to cease using your data if our use is causing you significant harm or distress. Additionally, you may seek compensation if we breach any applicable laws.

If any of your Personal Data is inaccurate, you have the right to request correction, deletion, or blocking of that data.

You can ask us to pause the processing of your Personal Data in certain situations, such as if you want to verify its accuracy or if you believe our usage is unlawful but do not wish for it to be deleted.

You have the right to request that we transfer your Personal Data to you or to a third party of your choice. We will provide your data in a structured, commonly used, and machine-readable format. This applies only to automated information that you initially consented to us using or which we processed to fulfill a contract with you.

We will retain your Personal Data only as long as necessary to achieve the purposes for which it was collected, including compliance with legal and accounting obligations. Generally, we must keep basic customer information (such as contact, identity, and transaction data) for six (6) years after you cease being our customer for tax purposes. In some cases, we may anonymize your data for research or statistical reasons, allowing us to use it indefinitely without further notice to you. Under certain conditions, you can request deletion of your data—refer to the “Request Erasure of Your Personal Data” section for more details.

You will not need to pay a fee to access your Personal Data or to exercise any of the rights listed above. However, we may charge a reasonable fee if your request is deemed clearly unfounded, repetitive, or excessive.

To confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights), we may need to request specific information from you. This security measure is in place to ensure that your Personal Data is not disclosed to anyone who does not have the right to receive it. Additionally, we may contact you to request further information related to your request in order to expedite our response.

We strive to address all valid requests within thirty (30) calendar days from the date we receive your request. However, if your request is particularly complex or if you submit multiple requests, it may take us longer to provide a complete response. In such cases, we will inform you of the delay and keep you updated on the progress. If you are sending your request by post, we recommend using a recorded delivery method to ensure its safe arrival.

Purpose/Activity:

• To create an account for you as a new customer.

Type of Data:

• Identity Information
• Contact Details

Lawful Basis for Processing:

• Fulfillment of a contract with you.

Purpose/Activity:

• To process and fulfill your orders.

Type of Data:

• Identity Information
• Contact Details
• Transaction Information
• Marketing and Communication Preferences

Lawful Basis for Processing:

• Fulfillment of a contract with you.
• Necessary for our legitimate interests, such as debt recovery.

Purpose/Activity:

• To manage our relationship with you, including notifying you of updates to our terms or privacy policies.

Type of Data:

• Identity Information
• Contact Details
• Profile Information
• Marketing and Communication Preferences

Lawful Basis for Processing:

• Fulfillment of a contract with you.
• Necessary for compliance with legal obligations.
• Necessary for our legitimate interests.

Purpose/Activity:

• To administer and safeguard our business and website, which includes troubleshooting, data analysis, system maintenance, and support.

Type of Data:

• Identity Information
• Contact Details
• Technical Data
  

Lawful Basis for Processing:

• Necessary for our legitimate interests (e.g., operating our business, IT services, network security, fraud prevention, and during business reorganizations).
• Necessary for compliance with legal obligations.

Purpose/Activity:

• To deliver personalized website content and advertisements, as well as to assess the effectiveness of our advertising.

Type of Data:

• Identity Information
• Contact Details
• Profile Information
• Usage Data
• Marketing and Communication Preferences
• Technical Data

Lawful Basis for Processing:

• Necessary for our legitimate interests (to understand customer behavior, enhance our offerings, grow our business, and refine our marketing strategies).

Purpose/Activity:

• To utilize data analytics for improving our website, products/services, marketing, and overall customer experience.

Type of Data:

• Technical Data
• Usage Data

Lawful Basis for Processing:

• Necessary for our legitimate interests (to identify customer needs, keep our website relevant, enhance our offerings, and inform marketing strategies).

Purpose/Activity:

• To provide you with tailored recommendations for products or services that may interest you.

Type of Data:

• Identity Information
• Contact Details
• Technical Data
• Usage Data
• Profile Information

Lawful Basis for Processing:

• Necessary for our legitimate interests (to innovate our products/services and expand our business).

Our website may contain links to third-party websites, as well as plugins and applications. By clicking on these links or enabling these connections, you may allow third parties to collect or share information about you. Please note that we do not have control over these external websites and cannot be held responsible for their privacy practices. We recommend that when you leave our site, you take the time to review the privacy policies of any other websites you visit.

We may utilize your Identity, Contact, Technical, Usage, and Profile Data to better understand your preferences and interests. This helps us determine which products and promotions might be most relevant to you (a process we refer to as marketing). You will receive marketing communications from us if you have either requested information or made a purchase from us, provided that you have not opted out of receiving such communications.

You have the right to request that we cease sending you marketing communications at any time. You can easily do this by clicking the opt-out links included in any marketing message you receive, or by reaching out to us directly via email at [email protected]. Please note that if you choose to opt out of these marketing messages, it will not affect the use of your Personal Data related to product purchases, warranty registrations, product experiences, or any other transactions you have conducted with us.

We will only use your Personal Data for the specific purposes for which it was originally collected. If we find it necessary to use your data for a different reason, we will assess whether this new purpose is compatible with the original one. Should you wish to understand how the new purpose aligns with the original purpose, please feel free to reach out to us.

In cases where we need to use your Personal Data for a purpose that is not related, we will inform you and provide an explanation of the legal basis that permits us to do so.

Please be aware that we may process your Personal Data without your prior knowledge or consent, in accordance with the regulations mentioned above, where required or allowed by law.

We may update this Privacy Policy as necessary to comply with data protection legislation, and any changes will be reflected on this page. We encourage you to periodically review this page to stay informed about our current practices regarding your personal data.

In the event that any provision of this Privacy Policy is deemed unlawful or unenforceable by a court of law, the remaining provisions will continue to be valid and enforceable. Each clause within this policy functions independently, ensuring that if one clause is invalidated, the others remain intact and effective.

You are not permitted to assign, transfer, or encumber this Privacy Policy or any related rights, responsibilities, or obligations.

We reserve the right to engage our employees, officers, representatives, or third-party consultants to assist in fulfilling our commitments under this Privacy Policy. Additionally, we may assign, license, or subcontract the benefits and obligations of this Privacy Policy to any business entity that we control or that gains control over us, without needing your prior consent. However, we will remain primarily responsible for our obligations until the new party formally agrees to assume these responsibilities.

Any failure or delay by either party to enforce any provision of this Privacy Policy shall not be interpreted as a waiver of that provision or any other provision. A waiver of any breach or non-compliance with any term herein does not imply a waiver of any prior or subsequent breaches or non-compliance with the same or any other terms.

Except as explicitly stated in this Privacy Policy, it is not intended to grant any rights, claims, or benefits to individuals or entities that are not parties to this agreement. Therefore, unless specifically outlined within this Privacy Policy, no third party shall have any rights or entitlements, nor be able to make any claims related to this agreement under the Contract (Rights of Third Parties) Act 1999.

This Privacy Policy shall be governed by and construed in accordance with the laws of the People’s Republic of China. The parties irrevocably agree that the courts of China shall have exclusive jurisdiction to settle any disputes arising out of or in connection with this Privacy Policy.

The entity responsible for managing and overseeing the information collected on this website is Zhejiang UKPACK Packaging Co., Ltd. As the data controller, we ensure that your personal data is handled in accordance with applicable privacy laws and regulations.

If you have any inquiries or concerns regarding this Privacy Policy, please feel free to reach out to us:

Email: [email protected]

We are here to assist you!